At 3DPtrain.com, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, you may return the product within 14 days of the delivery date for a refund, subject to the following conditions:
• The product must be in new, unused condition, and in its original packaging.
• The product must be returned with all included accessories, manuals, and documentation.
• The customer is responsible for all shipping costs associated with the return.
• Refunds will be issued to the original payment method used for the purchase.
• Any damage to the product or missing accessories will result in a deduction from the refund amount.
To initiate a return, please contact our customer service team at [email protected] with your order number and reason for the return. Our team will provide you with a return authorization number and further instructions on how to complete the return process. We reserve the right to refuse any return that does not meet the above conditions. If you have any questions or concerns about our return policy, please do not hesitate to contact us. We are committed to providing the best customer service possible and will do our best to assist you with any issues you may have.